Return & Refund Policy – Funk-Up Store

At Funk-Up Store, every product is crafted with intention, creativity, and a strong design identity. As many of our items are produced in limited quantities and small batches, our Return & Refund Policy is structured to balance fairness, transparency, and sustainability.

1. Eligibility for Returns

Returns are accepted only under the following conditions:

• The product received is damaged or defective
• The product received is incorrect or different from what was ordered

Customers must notify Funk-Up Store within 48 hours of delivery by sharing clear images or videos of the product and packaging.

2. Return Approval Process

Once your return request is received:

• Our team will review the request and supporting evidence
• If approved, return instructions will be shared via email or WhatsApp
• Products must be returned in original condition, unused, and with tags intact

Failure to meet these conditions may result in rejection of the return request.

3. Non-Returnable Products

The following items are not eligible for return or refund:

• Products damaged due to misuse, mishandling, or wear and tear
• Items with missing tags, altered packaging, or signs of use
• Customized, made-to-order, or personalized products
• Clearance or sale items (unless damaged on arrival)

4. Refund Process

Once the returned product is received and inspected:

• Approved refunds will be processed within 7–10 working days
• Refunds will be issued to the original payment method only
• Shipping charges, COD charges, or convenience fees are non-refundable

5. Cancellation Policy

Orders can be cancelled only before dispatch. Once shipped, cancellations are not permitted. Funk-Up Store reserves the right to cancel any order due to inventory issues, payment failure, or suspected fraudulent activity.

6. Customer Assistance

For all return or refund-related communication, please contact:

Email: hello.funkupstore@gmail.com